Privacy Policy

Privacy Policy – SERAVA

SERAVA (“we”, “us”, “our”) is committed to protecting your privacy and complying with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit or make a purchase from our website.

1. Personal Information We Collect

When you visit or use our website, we may collect the following personal information:

Name
Email address
Phone number
Billing and shipping address
Payment information (processed securely via third-party providers)
IP address, browser type, device information
Order history and customer support communications

We only collect information that is reasonably necessary for our business operations.

2. How We Collect Personal Information

We collect personal information when you:

Place an order or create an account
Subscribe to emails or marketing
Contact us via email or forms
Browse our website (via cookies and analytics tools)

3. How We Use Your Information

We use your personal information to:

Process and fulfil orders
Communicate with you about your order or account
Provide customer support
Improve our website and services
Send marketing communications (where consent is given)
Comply with legal obligations

4. Cookies & Analytics

SERAVA uses cookies and similar technologies to improve your browsing experience and analyse website traffic. You can disable cookies in your browser settings, though some features may not function correctly.

We may use analytics and advertising tools such as Google Analytics, Meta (Facebook) Pixel, and similar services.

5. Disclosure of Personal Information

We may share your information with trusted third parties only where necessary, including:

Payment providers (e.g. PayPal, Shopify Payments)
Shipping and fulfilment partners
Marketing and analytics platforms
Legal or regulatory authorities where required by law

We do not sell your personal information.

6. International Data Transfers

Some third-party service providers may store data outside Australia. We take reasonable steps to ensure overseas recipients handle personal information in accordance with Australian privacy standards.

7. Marketing Communications

If you opt in, we may send you promotional emails or messages. You can unsubscribe at any time using the link in our communications or by contacting us directly.

8. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure using secure systems and encryption where appropriate.

9. Access & Correction

You have the right to access or request correction of your personal information held by us. To do so, please contact us using the details below.

10. Complaints

If you believe your privacy has been breached, please contact us. We will investigate and respond promptly.
If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

11. Contact Us

For privacy-related enquiries, please contact:

SERAVA
Email: contact@seravafashion.com